Refund policy

Refund policy

Refund Policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

ELIGIBILITY
To be eligible for a return, your item must be in the same condition you received it - unused, unworn, and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO START A RETURN
Email us first at viral.product.buy@gmail.com with your order number. Please do not send your item back before contacting us - returns sent without prior authorization cannot be accepted. We will reply with return instructions and the return address.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or is the wrong item, contact us within 7 days of delivery with a photo or video of the issue. We will arrange a replacement or a full refund, and we cover return shipping in these cases.

NON-RETURNABLE ITEMS
For health and safety reasons, certain personal-care items cannot be returned once opened. Items marked final sale are also not eligible for return.

REFUNDS
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since we approved your refund, contact us at viral.product.buy@gmail.com.

EXCHANGES
The fastest way to exchange an item is to return the original and place a new order once the return is approved.

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